What is managed services?
Managed IT services is a solution that is delivered by an IT service provider that combines flat-rate, unlimited IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure.
In simple terms, managed services put the focus back on the IT firm. The more problems that your organisation has, the more time and resources the IT firm needs to designate. This results in less profit for the IT firm and causes it to take more proactive measures to reduce the amount of problems the organisation has. This inevitably aligns both organisations outcomes.
Why ePrompto Business Mitra+ is superior to your traditional AMC?
Quick response to your issue
Your work is not stuck for too long
Trained and Experienced resolvers
This means you get the right solution and the same issue may not reoccur
100% security of your data
This means your critical company data is always private to you
Track and monitor your tickets
This means all your issues will be managed efficiently
What are the features of ePrompto Business Mitra+ ?
- Fixed cost based on number of devices (including Network devices) means IT spend is easily budgeted
- Unlimited IT Helpdesk with quick response and resolution times
- Extended hour Support on request
- All Enabling applications like OS, Mails, Microsoft Office, Websites, Domain, Antivirus supported and covered in the scope
- Realtime Online Reporting
- Proactive solution where problems are identified and fixed before they occur
- Single point of Contact for all vendors and contracts
- Reduced Operational costs
- Quick Implementation of new Technologies