ePrompto is an on-demand, in-home tech support service provided by our fully-vetted and background checked team of technicians. In addition to a complete range of in-home tech installation and support services, we also offer ePrompto Now Online Support for issues that can be resolved remotely. We're making technology in the home simple.
Yes. ePrompto can provide technical support service, be it any devices hardware or software related. After you log an issue via chat, email, call, online request. Our tech support pros will resolve your issue securely, remotely & quickly.
Yes. ePrompto utilizes remote assistance at no additional cost. This is the simplest and most efficient way to see and resolve any IT tech issues at hand. To resolve most issues, and to connect to your computer, a working internet connection is required. If your internet connection has stopped working, our technicians will assist you via phone.
All the remote session are recorded and checked. Even you can see all the logs used by our engineers. The remote connection is using proven and secure Zoho licence solutions.
Yes. ePrompto offers data backup services as part of our Mitra (tech buddy) plans.
The following steps need to done:
The session ID provided is for single use. To protect your data and privacy the above steps are to be repeated for every call. No client software is permanently installed on the system.
Then ePrompto Mitra Your tech friend! (like Annual Maintenance Contract (AMC) services for home user) will resolve all your technology problems at a fixed cost-per-annum. There will be unlimited access to our online and telephone support through-out the year.
Experience new age technology remote services which are cost effective, but still more efficient than physical AMC Services
Yes. Cloud-based data backup is the best option; for ease of use, reliability, and security.
We will start working on your problem immediately using secured remote, once the issue is logged. No need of home visit and scheduling issues.
Yes as a registered Mitra you can query us on any aspect of a new hardware or software for compatibility, use, performance or upgrade recommendations. That is included in the service on phone, mail or online ticket. For example your gaming software not working sufficiently fast or the internet connection leading to “buffering” in a particular area.
All of our technicians are located in India at our office in Mumbai. In fact, all ePrompto employees work out of our Mumbai office.
Absolutely. All ePrompto technicians are experienced and knowledgeable about all supported technologies.
While most of our technicians have at least one industry standard certifications, it is not a requirement. We find that certifications alone aren't an honest indicator of how knowledgeable a technician is. Anyone can cram for and pass a certification test. We value actual education, experience, knowledge and skills above all else. Our interviewing process goes in depth to discover these things along with how well they convey, communicate and present themselves.
We support all consumer brands such as DEll,HP,Lenovo etc.
Yes. We at ePrompto utilize remote tools to solve your problem.
This varies depending on the nature and seriousness of the problem. A resolution of a basic issue may take as ten minutes, although most issues will take longer than that. More complex issues can feasibly take an hour or longer depending on a variety of factors. For example, malware removal takes on average anywhere from 2 – 3 hours to completely resolve. ePrompto works as efficiently as possible to resolve issues and answer questions. We’ll be quick, however we will never forfeit the quality of the work that we provide.
Yes. ePrompto can resolve issues that require physical repair. We provide replacements for all brands.
Yes. ePrompto will assist you to manage the connection between your ISP and your home.
Yes, ePrompto offers remote technical assistance via the phone or internet. However if your issue is still not resolved our technician will visit your home and solve the problem.
No. The session is monitored continuously and is closed with the customer’s approval. After disconnection there is no way for us to access your system.
Monday – Saturday from 10 AM – 7 PM IST.
ePrompto offers technical assistance for all computers and computer related devices in your home such as desktops, laptops,smartphones, tablets, routers, modems,software applications, printers.
Some common issues that ePrompto supports include:
We fully support Microsoft Windows 7, Windows 8, Windows 8.1, Windows 10 and Mac OS X 10.5 and above. Additionally, ePrompto supports mobile operating systems such as Android and iOS (iPhone & iPad).
No. Unlike other services, ePrompto has no limit on the amount of your devices that we support or the amount of issues that you may present to us, except in rare cases. Please do note, however, that your support will be limited to devices that you own.
We use licensed Zoho Software to access your systems.
Please visit the Home page for pricing info.
No. The prices stated on our website or the prices provided by a ePrompto representative are exactly what you pay.
We accept all major credit cards and debit cards. We also accept cash, check, NEFT etc.
No. You will be contacted, before the removal of the plan.
No, the prices will never go up. Depending on your usage you may also be provided a discount.
ePrompto takes extraordinary measures to ensure that all customer data is stored securely and that card information is transferred in the most secure way possible.
Please call us and a ePrompto representative will be happy to update your information.
Yes. ePrompto home support plans have no obligation past your current support period.
For example: if you have got an annual unlimited subscription, you'd merely ought to cancel before your next request date.
No. ePrompto does not provide prorated refunds. If you cancel before your current support period ends, you will still receive service for the rest of that time frame. The mitra plan would not automatically renew going forward.
No. ePrompto home support plans do not have any extra cancellation fees if you no longer need the service.
Yes. If you find going forward that a different bill date is more convenient for you, please simply call us and we’ll be happy to work with you to make it a different date each month or year.
No. The validity will be yearly.
Please call us and a ePrompto representative will be able to assist you with the cancellation process.
No, we will not provide any refunds for cancellation of services.
Yes. ePrompto offers data backup services.
Yes. We offer Cloud based as well as Offline backup solutions.
Cloud data backup securely makes a copy of your important data to a secure location on the internet for easy recovery in the event that something happens to your computer.
Yes. The data backup mobile app can be installed and set to automatically back up your photos and videos to the cloud.
You can become a member. We will solve your first problem, without buying a plan.
You can call us on 022-27814905 or write to us at firstname.lastname@example.org to report your grievances. We value your feedback immensely.
ePrompto utilizes all genuine spare parts for servicing the systems. The warranty period will be specified as per the manufacturer's discretion.
Mitra Membership is valid for 365 days from the account activation.
This membership includes all the device in your home mitra membership by default. So even if you replace your device, we will include the new device in the membership at no additional cost.
Steps for becoming a member of eprompto:
Login at https://www.eprompto.com/account
It is recommended to install Security Updates in Windows as soon as they are available. Security Updates include Security and privacy updates, reliability updates and compatibility updates.
Optional Updates that contain new features can be installed as per your convenience.
Always make sure to read the description of the update before installing it. Some updates may break the workflow of existing applications, so it is recommended to read about it on the application developer’s website.
To do this, open the Settings app and then click the “Update & security” option. On the “Update & security” screen, switch to the “Windows Update” tab, and then click the “Update history” link.
On the “View your update history” screen, click the “Uninstall updates” link. Next, you’ll see a history of recent updates sorted by installation date. Select the update you want to remove, and then click the “Uninstall” button.
Security updates include Security and privacy updates, reliability updates, updates for detection of non-genuine Microsoft software. Optional updates include updated device drivers from non-Microsoft companies and new features for the Windows OS and Microsoft software.
You can always check for updates manually via Windows Update, but it does happen automatically every day. Windows Update checks for updates randomly, every 17 to 22 hours. Also there is a mandatory security update release on the second Tuesday of every month.